If you encounter problems or have suggestions as to how we can improve our products and services then please use the Issue Manager to raise an Issue with us. This requires you to logon to our website, for which you must have a user ID which requires going through a registration process.

From the Issue Manager you can create new Issues, check the status of other Issues you or your colleagues at your organization have raised, and provide additional information to Ascert, as requested by our staff. You can also add file attachments to any Issue you raise, though large attachments must be uploaded separately via our Upload Manager, before being attached to the Issue.

When you create an Issue, you will be designated as the Contact for Ascert to correspond with in order to address the Issue. This may be changed to any other person at your organization who has an ID on our website. You may also subscribe to other issues for which you are not the designated contact. As the Contact or a Subscriber, you will receive an email notification if Ascert require additional information from you and when non-trivial changes to the Issue occur.

An Issue has a Status associated with it, which can be one of the following:

Waiting for Client	Ascert are requesting more information from you
Waiting for Ascert	You are waiting on a response from Ascert
On hold by Ascert	Ascert have responded to the Issue, but further progress on the issue is blocked so the issue cannot be closed. Normally this would be when customers suggest new features, since that would require review and prioritization by Ascert's product management.
Closed	The Issue has been closed, either because the issue was resolved or abandoned. If appropriate, issues can be re-opened once closed.